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I have used your dealership for quite a while now and have my car (a C4 Picasso) serviced and maintained by Arbury, as I have a service plan. My latest visit was last week where once again I found the level of service and customer care to be excellent. On the several occasions my car has been in to Arbury Citroën the work has been carried out quickly and efficiently with no fuss or drama. The main reason for my email is to provide you with positive feedback on one staff member in particular. Most of the times I have been into Arbury I have dealt with Charlotte in the Service department and I must say that her customer service is exceptional. She is polite and professional and always does exactly what she says she is going to do, and I am always kept informed of the progress. Charlotte is courteous at all times and very helpful. It may sound cliché but nothing seems too much trouble for her! Can you pass my thanks on to Charlotte and can I say that she is a credit to you at Arbury. Very impressive. For as long as I keep my current car I will not be using any other dealership to maintain/service it as am always satisfied with the level of service I get from Arbury Citroën. - Read less