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In the past I have been very dissatisfied with various main dealer service departments, so becoming an Arbury customer has been a pleasant surprise. When I purchased my car through the Motability scheme my experience was excellent. Now I am retired my mileage has dropped dramatically, so wear and tear has diminished, but my recent service was conducted so professionally and courteously right from the phone call inviting me to book, the gentleman who collected my vehicle, the service engineer who provided the video to the service engineer who took my call. Thank you to everyone as I wasn't at home when my car was returned. Thank you, and 10/10 for customer service! - Read less

Another letter of congratulations on your excellent team at Arbury. Whilst staff have changed over the period of time that we have visited your dealership, you have managed to keep the core values that we like, and they are values that keep us recommending Arbury Citroën to friends and family. On this occasion Jake Wilson’s bravery must be commended when he accompanied me for a test flight/drive, and the fact that he continued to sort out my purchase shows strength of character. Tom Charles did a brilliant job of sorting out the deal that won me over to make car 30’s purchase and made it easy to move through the paperwork that this entailed. High praise for Charlotte Storer must be added as, being one of the first people you encounter on entering the dealership, her bright, cheerful personality and efficient coffee-making skills are a credit to your dealership. She also sorted out my new service plan with no problems. It only leaves me to say that you have a great team and it is thanks to them that we continue to visit and recommend Arbury Citroën. We genuinely feel welcome and not just a customer when we call in, and that goes a long way in keeping us returning. - Read less