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I have used your dealership for quite a while now and have my car (a C4 Picasso) serviced and maintained by Arbury, as I have a service plan. My latest visit was last week where once again I found the level of service and customer care to be excellent. On the several occasions my car has been in to Arbury Citroën the work has been carried out quickly and efficiently with no fuss or drama. The main reason for my email is to provide you with positive feedback on one staff member in particular. Most of the times I have been into Arbury I have dealt with Charlotte in the Service department and I must say that her customer service is exceptional. She is polite and professional and always does exactly what she says she is going to do, and I am always kept informed of the progress. Charlotte is courteous at all times and very helpful. It may sound cliché but nothing seems too much trouble for her! Can you pass my thanks on to Charlotte and can I say that she is a credit to you at Arbury. Very impressive. For as long as I keep my current car I will not be using any other dealership to maintain/service it as am always satisfied with the level of service I get from Arbury Citroën. - Read less

In the past I have been very dissatisfied with various main dealer service departments, so becoming an Arbury customer has been a pleasant surprise. When I purchased my car through the Motability scheme my experience was excellent. Now I am retired my mileage has dropped dramatically, so wear and tear has diminished, but my recent service was conducted so professionally and courteously right from the phone call inviting me to book, the gentleman who collected my vehicle, the service engineer who provided the video to the service engineer who took my call. Thank you to everyone as I wasn't at home when my car was returned. Thank you, and 10/10 for customer service! - Read less